PRIVACY POLICY
First String Plumbing, Heating & Cooling takes the security and privacy of your personal information extremely seriously. We will not trade, sell, or rent your personally identifiable information. For an overview of https://callfirststring.com/ privacy practices please read below:
We are devoted to protecting your personal information and ensuring full transparency in how it is used. The policies below apply to the https://callfirststring.com/ website (“Website”), operated by First String Plumbing, Heating & Cooling (“First String Plumbing, Heating & Cooling,” “we,” “us,” or “our”). This Privacy Policy explains the type of personal information we may collect, why we collect it, how we use it, when it may be shared, and how you can manage your information.
By visiting our website, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Website. We may update this policy periodically; the most recent revision date appears at the bottom of this page. Your continued use of our website or services after updates indicates your acceptance of the revised policy.
If you have questions about this Privacy Policy, please contact us at info@callfirststring.com.
What Information We Collect
We only collect the information necessary to provide the services you request. This may include your name, contact information, address, and related service details.
We also collect certain anonymous or technical information automatically through “cookies,” IP addresses, and usage data to improve site functionality and your browsing experience.
Call Recording, Rilla Compliance, and In-Person Appointment Recording
In compliance with federal and state laws, including TCPA (Telephone Consumer Protection Act) and Rilla compliance requirements, First String Plumbing, Heating & Cooling may record and/or monitor all phone calls, text messages, and in-person appointments for the purposes of:
By communicating with First String Plumbing, Heating & Cooling — whether by phone, SMS, or during in-person consultations — you consent to such recording and monitoring as permitted by law. All recordings are securely stored, accessed only by authorized personnel, and used solely for legitimate business purposes. We do not sell or share recorded content with third parties for marketing or promotional use.
TCPA Compliance
By providing your contact information (including your phone number), you consent to receive communications from First String Plumbing, Heating & Cooling regarding your inquiries, appointments, and services via phone call, text message, or email.
Your consent to receive calls or texts is not a condition of purchase.
SMS Terms & Conditions
By providing your mobile number, you consent to receive SMS messages from First String Plumbing, Heating & Cooling related to your inquiry and service requests.
We do not share mobile information with third parties or affiliates for marketing or promotional purposes.
How We Use Your Information
We use collected information to:
We do not sell, rent, or disclose your personal information except as required by law or necessary to provide our services.
Cookies
Our website uses cookies to enhance user experience. You may disable cookies through your browser, but doing so may limit some functionality.
SMS Communications and Consent
If you provide your mobile phone number and opt in to receive text messages from First String Plumbing, Heating & Cooling, you consent to receive conversational SMS messages related to your inquiries, appointments, service updates, and customer care.
Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP. For assistance, reply HELP or contact us at info@callfirststring.com or (203) 442-9591.
Mobile opt-in data, consent, and phone numbers collected for SMS communications will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. This excludes service providers who assist us in operating our messaging services, and they may use such information only as necessary to provide those services to us.
Updates to This Policy
We may revise this Privacy Policy as our operations and services evolve. Updated versions will always be posted here, with the revision date noted below.
Contact Us
For privacy-related inquiries, please contact us at: info@callfirststring.com
Last Updated: 3/15/2026